Wellsky (Kinnser)

CONCLUDING THOUGHTS

I faced challenges with deciding what to focus on. As user of this software, I outlined numerous areas which did not utilize design principles efficiently, but had to narrow it down to what would be the most easily tested at this time.

I learned how to restructure and redesign a current product to improve user experience based on real data and research

To improve this project, I would consider altering a few UI elements in areas of typography, stroke size, and spacing.

I am most proud of the positive feedback and results I received which confirmed I had achieved a more efficient design 🙂

I faced challenges with deciding what to focus on. Initially, I was going to focus on adding a feature to the mobile app, but then had to shift my attention to pain points my interviewees described involving the desktop design.

I learned how to restructure and redesign a current product to improve user experience based on real data and research

To improve this project, I would consider altering a few UI elements inures of typography, stroke size, and spacing.

I am most proud of the positive feedback and results I received which confirmed I have achieved a more efficient design 🙂

Design B presented improved scores for all 4 evaluative categories in 3 out of 4 tasks.

Both designs tied for task 4, demonstrating no significant improvement in either design.

It is important to note bias could be present here. As participants completed all tasks with Design A before completing all tasks with Design B. Therefore, they could be predisposed to the 2nd design due to the exposure allowed during testing with the 1st design.

All 5 participants were able to complete the 3 tasks: add start time/end time, edit hours, and delete hours without support or errors.

The average level of ease was reported as 4.7 out of 5 (5 being easiest). Over a whole point higher than initial reports!

Revisions were made to alter the “trashcan” icon color, a pop up confirmation after deletion, and spacing on the drop down menu.

FINAL PRODUCT (Design B)

Task 1: Find your list of current patients
Task 2: Find named patient and add visit type
Task 3: Delete the visit you created
Task 4: Find when the OT is visiting this pt next

Sorry! This prototype isn't quite ready yet.

WellSky trademarked their software in 2019. It is now 2025 and there have been massive technological advancements in these past 6 years. Healthcare software has struggled with catching up with these advancements due to the complexity of their platforms. Let's dig a bit deeper to see what WellSky could update next - based on research!

Create two designs to determine which provides the best functionality and accessibility for users. Focus on data, research, and current users feedback to enforce evidence-based design decisions.

GOALS

PROBLEM

Create wireframes

A/B testing

User feedback

Conduct research

Analyze data

Prioritize findings

ROLE: UX Researcher

TOOLS: Google, Figma

TIMELINE: 8 weeks

SKILLS

Wellsky, formerly known as Kinnser, is a healthcare tech company that specializes in software used by health care providers to record patient details, documentation, medical records, and communication notes.

CONDUCTING A/B TESTING

Surveys

Card

Sorting

Task

Interviews

HMWs,

POVs

Comp.

Analysis

Feature

Priority

List

User

Personas

Affinity

Map

< Previous Project

Next Project >

Interviews with current users revealed:

All 5 participants had needed support at some point to complete their timesheet (TS) correctly.

4 out of 5 participants were not sure how to

delete hours on the current desktop TS.

All 5 participants knew how to edit hours

on the current desktop TS.

The average level of ease was reported as

3.57 out of 5 (5 being easiest).

Shoot me

a message!

Sorry, my socials aren't ready yet.

Create flows/designs,

Complete user testing,

Iterate a lot!

Conduct research,
Analyze data,

Prioritize findings

ROLE: UI/UX Designer

TOOLS: Google Forms, Figma

TIMELINE: 10 weeks

SKILLS

A/B TESTING RESULTS

GREEN highlight represents the "winner"
RED highlight represents the "loser"
YELLOW highlight represents a "tie"

Find the list of your current patients

DESIGN A

DESIGN B

Task 1

"That was so easy.

It was so obvious."

"I expected it to be an easy clickable."

Find named patient and add visit type

DESIGN A

DESIGN B

Task 2

"The pop-up window helps.. focus my attention"

"I don't like this,

not very user friendly."

Delete the visit you created

DESIGN A

DESIGN B

Task 3

"Very easy and I liked it asked me if I wanted to do that"

"Insert/update task does not make sense to me"

Find when the OT is visiting this patient next

DESIGN A

DESIGN B

Task 4

"The vocabulary is misleading"

"Trying to read a list of words and dates is confusing"

The design difference: WHY?

Design A is the current design. The "My Patients" page is hidden under the "Go To" tab and requires 2 clicks to find.

Design B displays "My Patients" on the home page which eliminates the extra click required to find this highly desired page.

The design difference: WHY?

Design A is the current design. The user fills in the "visit type, assign to, date" sections using large choice texts and the calendar, then clicks "insert" to finalize.

Design B opens a pop-up which narrows the visual field to focus on the 3 main areas instead of scanning the whole page. Then clicks "save" to finalize.

The design difference: WHY?

Design A is the current design. The user must select the item to be deleted and then click "insert" to save changes.

Design B adds a visual "trash" icon and then confirms the deletion with a pop-up window. You must click "delete" to save changes.

The design difference: WHY?

Design A is the current design. The user can look at the color-coded calendar or under the "status" column to determine the next visit scheduled with OT.

Design B alters the color-coded calendar, but keeps the existing "status" column which allows the user two different areas to look to determine this answer.

I'm open to new opportunities and
always happy to connect or brainstorm ideas.

Kristen-Menapace

km.menapace@gmail.com

Wellsky (Kinnser)

CONCLUDING THOUGHTS

To improve this project, I would consider altering a few UI elements in areas of typography, stroke size, and spacing.

I am most proud of the positive feedback and results I received which confirmed I had achieved a more efficient design 🙂

Design B presented improved scores for all 4 evaluative categories in 3 out of 4 tasks.

Both designs tied for task 4, demonstrating no significant improvement in either design.

It is important to note bias could be present here. As participants completed all tasks with Design A before completing all tasks with Design B. Therefore, they could be predisposed to the 2nd design due to the exposure allowed during testing with the 1st design.

FINAL PRODUCT (Design B)

FINAL PRODUCT (Design B)

Task 1: Find your list of current patientsTask 2: Find named patient and add visit typeTask 3: Delete the visit you createdTask 4: Find when the OT is visiting this pt next

Create two designs to determine which provides the best functionality and accessibility for users. Focus on data, research, and current users feedback to enforce evidence-based design decisions.

GOALS

PROBLEM

Create wireframes

A/B testing

User feedback

Conduct researchAnalyze data

Prioritize findings

ROLE: UX Researcher

TOOLS: Google, Figma

TIMELINE: 8 weeks

SKILLS

Wellsky, formerly known as Kinnser, is a healthcare tech company that specializes in software used by health care providers to record patient details, documentation, medical records, and communication notes.

CONDUCTING A/B TESTING

CONDUCTING A/B TESTING

A/B TESTING RESULTS

GREEN highlight represents the "winner"RED highlight represents the "loser"YELLOW highlight represents a "tie"

Find the list of your current patients

DESIGN A

DESIGN B

Task 1

Find named patient and add visit type

Task 2

Delete the visit you created

Task 3

Find when the OT is visiting this patient next

Task 4

The design difference: WHY?Design A is the current design. The "My Patients" page is hidden under the "Go To" tab and requires 2 clicks to find.

Design B displays "My Patients" on the home page which eliminates the extra click required to find this highly desired page.

The design difference: WHY?

Design A is the current design. The user fills in the "visit type, assign to, date" sections using large choice texts and the calendar, then clicks "insert" to finalize.

Design B opens a pop-up which narrows the visual field to focus on the 3 main areas instead of scanning the whole page. Then clicks "save" to finalize.

The design difference: WHY?

Design A is the current design. The user must select the item to be deleted and then click "insert" to save changes.

Design B adds a visual "trash" icon and then confirms the deletion with a pop-up window. You must click "delete" to save changes.

The design difference: WHY?

Design A is the current design. The user can look at the color-coded calendar or under the "status" column to determine the next visit scheduled with OT.

Design B alters the color-coded calendar, but keeps the existing "status" column which allows the user two different areas to look to determine this answer.

I'm open to new opportunities and always happy to connect or brainstorm ideas.

Let's Connect!

Task 1: Find your list of current patients
Task 2: Find named patient and add visit type
Task 3: Delete the visit you created
Task 4: Find when the OT is visiting this pt next

Conduct research

Analyze data

GREEN highlight represents the "winner"
RED highlight represents the "loser"
YELLOW highlight represents a "tie"

The design difference: WHY?

Design A is the current design. The "My Patients" page is hidden under the "Go To" tab and requires 2 clicks to find.

I'm open to new opportunities and
always happy to connect or brainstorm ideas.