UPWORK - Contract
I was hired on by a client to complete a variety of tasks including pain point mapping, HMW's, Crazy8s, and beta testing with written feedback.
User analysis
Sketching
Collaboration
Analyze data
Prioritize findings
Mapping
ROLE: UX Researcher
TOOLS: Figma
TIMELINE: 18 hours
SKILLS
Given hundreds of user reviews, I began identifying common themes of concerns being reported.
TASK 1: THEMES
I am proud of how I used my organization and detail-oriented skills to display a large amount of information.
< Previous Project
Next Project >
Please note: Not all work could be presented due to the privacy of this project. No further tasks were provided on this project after the completion of those outlined above.
Affinity
Map
TASK 2: PAIN POINT MAPPING
I then mapped out specific details between "online" and "offline" maps, general comments, and user reactions from the defined pain points.
TASK 3: FEATURE PRIORITY LIST & HMWs
TASK 4: CRAZY 8s
P1: Online Maps
(Example) Online maps must function smoothly, including rotating, zoom in/out, finding location, naming landmarks.
P2: Offline Maps
(Example) Offline maps must able to be downloaded and viewable without logging into the app.
How might we improve map views to reduce frustration?
How might we improve planning routes to be more efficient?
How might we improve audio directions to provide more reliable information?
A brainstorming task targeted on sketching at least 8 design ideas in under 8 minutes.
I'm open to new opportunities and
always happy to connect or brainstorm ideas.
km.menapace@gmail.com